Shawn Tepper-Levine, D. O.
Traditional Osteopathy & Integrative Medicine - NJOsteopath.com

Office Policies:

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Office Hours & Appointments

• Visits are by appointment only.
  We make every effort to schedule patients as soon as possible and appreciate your understanding as we dedicate ample time to each visit.

• Office Hours:
  We see patients Monday through Thursday and every other Saturday.

• Scheduling:
  Appointments are scheduled by phone only to ensure personalized assistance.

• Office Manager Availability:
  Our office manager is available to take calls Monday–Thursday, 8:00 AM to 2:00 PM.
  Outside of these hours, please leave a detailed message. Calls are returned within one business day (24 hours) during regular office hours.

 

Cancellations & Missed Appointments

• If you cannot make your appointment, please provide at least three business days’ notice so that another patient may have the opportunity to be seen.

• Appointments missed without 24 hours’ notice will be charged the full cost of the visit.

• Cancellations may be made by phone message only. We do not accept cancellations via email or the patient portal.

 

Dr. Shawn is committed to spending the time necessary to listen to your history, perform a thorough physical exam, and provide osteopathic treatment and/or a personalized treatment protocol. Because this level of care limits the number of patients she can see per day, we appreciate your understanding and respect for our cancellation policy.

• Late arrivals: If you are more than 15 minutes late, your appointment may need to be rescheduled. Exceptions are made for true emergencies.

• Delays: Occasionally, appointments may run over due to the complexity of another patient’s care or urgent coordination with other providers. If a delay exceeds 15 minutes, a staff member will notify you. We appreciate your patience and understanding.

 

Fees, Payments & Insurance

• Our office does not participate with any insurance providers.

• A Superbill will be provided after each visit with diagnostic and procedure codes that you may submit to your insurance company for possible reimbursement.

• All visits are fee-for-service, meaning payment is due in full at the time of service.

• Credit cards are not accepted at this time. Payment may be made by cash or check.

 

Prescriptions & Refills

• We are happy to refill any prescriptions originally provided by Dr. Shawn, during business hours.

• Most treatment protocols that include prescriptions require follow-up consultations every 1–3 months in order to safely continue and adjust medication as needed. This allows Dr. Shawn to monitor your progress, review lab results, and make changes when appropriate.

• Prescriptions are not automatically refilled without follow-up. Please plan ahead and schedule accordingly to avoid interruptions in your care.

• Our office does not prescribe long-term narcotic pain medications for any reason. Dr. Shawn’s goal is to identify and treat the underlying causes of pain rather than manage it with chronic narcotics.

• If you require long-term pain medication, please coordinate with a pain management specialist.

• Refill requests must be made through the patient portal and by phone Monday through Thursday, between 8 AM and 2 PM.

• Prescriptions cannot be refilled on nights, Fridays, or weekends. Please anticipate your medication needs in advance.

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Thank you for taking the time to review and understand our office policies. Your cooperation allows us to provide the highest quality of care to every patient in a respectful and timely manner.